Salary: £15,670.88 per annum

Contract Type: Permanent

Hours: Full Time – 36.5 hours per week Monday to Friday

 

Job Description

As a Customer Support Administrator you will be facilitating colleges and private training providers with the learner journey, including producing examination and assessment papers. Ensuring high levels of customer support and satisfaction throughout. You will also be involved in supporting our External Quality Assurers and responsible for organising Quality Training Events.

You will operate as part of an efficient, productive and organised team while maintaining and building strong relationships with our customers. You will need to be able to work under pressure to meet tight deadlines and help to resolve queries from other teams. Alongside this you will be required to maintain spreadsheets, databases and process documentation pertaining to the centres and their learners.

You should have administrative experience with an acute attention to detail, excellent written and verbal communication skills and a professional manner. Having a passion for building strong relationships with colleagues and customers to enable the provision of a first class customer service is essential. You should have a good understanding of the operation and application of Microsoft Office software, in particular Word and Excel, as well as experience of using databases and CRM systems. Previous experience of working in a customer service, administration or education role would be an advantage but not essential.

 

Further Information and How to Apply

  • For full job description click here
  • To apply please send a Covering Letter and CV to recruitment@ascentis.co.uk
  • Deadline: Close of business Friday 30th June 2017