Ascentis Customer Service Statement
- We are dedicated to customer satisfaction and endeavour to deal with all customer needs in a prompt, personal and knowledgeable way.
- We will produce user-friendly qualifications at a range of levels and sizes to an excellent standard to ensure efficient delivery and the best possible value for money for you.
- We aim to ensure all your staff training needs are met to help you deliver the best quality education for your learners.
- We will promote a culture of quality assurance and enhancement which safeguards the standards of our qualifications and provides support to our customers.
- We will be there to support you through the learner registration journey and process, produce and provide results for your learners promptly.
- We will always strive to make decisions for the future with you and your learners in mind.
- Our staff will provide a professional and friendly service to our customers with a ‘can do’ attitude.
Ascentis is committed to providing a first-class service to our centres and learners. We are determined to ensure that the quality of our assessment and qualifications, and the support we give you, allows you to provide an exceptional experience for learners. Everything we do is in line with our values:
Excellent - We aim to be excellent in everything we do, from the qualifications we offer, to the service and support we provide you with.
Fair - We respect and value everyone equally - internally and externally. Inclusive - We strive to be open minded and accommodating, always aiming to include all learners regardless of background or ability.
Responsive - We are flexible and responsive in the way we work - listening and acting quickly on feedback that you provide.
Reliable - Our products, services, support and resources are consistent, timely and appropriate.
To contact our customer service team email email@example.com