Learners FAQs


Ascentis sends certificates to the centre where you studied your qualification. If you have not received your certificate, please contact the centre directly in the first instance. If your centre has since closed after your completion of studies please email the Ascentis Operations Team at operations@ascentis.co.uk

Replacement Certificate

Ascentis will strive to replace certificates wherever possible. In such cases, there will be a charge for all replacement certificates regardless of the reason for the request. Details of the charges can be found in the Ascentis Product Catalogue which you can find below.

Ascentis cannot replace certificates issued before 1996.

If you require a replacement certificate please complete the Replacement Certificate Application Form below and email it to  operations@ascentis.co.uk

Ascentis will issue the replacement certificate within 4 weeks of receiving payment.

I would like to complain about my learning provider

Initially if you have a complaint about your course or would like to appeal against a decision then you would need to raise it with your learning provider.  If you are unable to resolve your complaint with your school, college or learning provider then please email Ascentis with nature of your complaint to allow us to investigate further: operations@ascentis.co.uk

Further information can be found in the below policies:

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Ascentis helps change the lives of over 170,000 learners each year. Hear about why our staff love working for us, and why our customers love working with us.

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Leicester Adult Skills and Learning Service Speaking about Ascentis English & Maths Stepping Stones

Ascentis has a fantastic suite of English and Maths Stepping Stones qualifications which enable learners to focus on specific skills, build their confidence and progress onto further learning. This testimonial video features Leicester Adult Skills and Learning Service who outline the benefits to them and their learners of using these qualifications.

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What our happy customers say

“We are very pleased that we made the move to Ascentis for all our ESOL exams. The exams are appropriate for our learners, and lecturers find the marking manageable. As an organisation, Ascentis is a pleasure to work with. Our queries are always dealt with quickly and we are extremely well supported by our verifier.”

Waltham Forest

“We have thoroughly enjoyed our first year with Ascentis. There has been support of a high quality throughout the academic year. Support has been provided through a variety of roles including the quality managers, lead EQA’s and subject moderators.”

Bradford College

“We have been delighted with the impact Ascentis Extended Awards in Mathematical Skills (Stepping Stones) have had on our student’s progression towards their functional skills mathematics as well as preparing them for the completion of their GCSE. It has taught them the essential skills in mathematics which enabled them to deal with the practical problems and challenges of life – at home, in education and at work. These skills are valued by employers and further education, and are a platform on which to build other employability skills. We are also very impressed with the level of service and commitment shown by the staff of Ascentis, they are always available to help whenever help is needed.”

Brent Start

“The transparency and support of Ascentis has been refreshing. Our moderation process has been a pleasure and developmental feedback has always been welcomed.”

Kensington & Chelsea College

27th Sep 2019

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