Ofqual student guide to awarding: summer 2021
The regulators Ofqual have issued a student guide which explains how qualifications will be awarded in summer 2021. Please access the student guide here.
Ascentis sends certificates to the centre where you studied your qualification. If you have not received your certificate, please contact the centre directly in the first instance. If your centre has since closed after your completion of studies please email the Ascentis Operations Team at firstname.lastname@example.org
Ascentis will strive to replace certificates wherever possible. In such cases, there will be a charge for all replacement certificates regardless of the reason for the request. Details of the charges can be found in the Ascentis Product Catalogue.
Ascentis can replace hard copy certificates within the last 20 years.
Replacement e-Certificates are only available after 1st April 2020.
If you require a replacement certificate please complete the Replacement Certificate Application Form below and email it to email@example.com
Ascentis will issue the replacement certificate within 4 weeks of receiving payment.
Check the validity of an Ascentis Certificate
If you would like to check a certificate, use our free Ascentis Certificate Validity Checker.
I would like to complain about my learning provider
Initially if you have a complaint about your course or would like to appeal against a decision then you would need to raise it with your learning provider. If you are unable to resolve your complaint with your school, college or learning provider then please email Ascentis with nature of your complaint to allow us to investigate further: firstname.lastname@example.org
Further information can be found in the below policies:
If you are taking an Ascentis Remote Online Assessment please download the guidance documents below: