Learner Information

Ascentis does not currently offer qualifications directly to learners. We provide our qualifications to centres and training providers who are perfectly equipped to create life changing opportunities for all their learners.

 If you would like any further information on our qualifications or where you can study our qualifications, please email hello@ascentis.co.uk.

Certificates

Ascentis sends certificates to the centre where you studied your qualification. If you have not received your certificate, please contact the centre directly in the first instance. If your centre has since closed after your completion of studies please email the Ascentis Operations Team at operations@ascentis.co.uk

Replacement Certificate

Ascentis will strive to replace certificates wherever possible. In such cases, there will be a charge for all replacement certificates regardless of the reason for the request. Details of the charges can be found in the Ascentis Product Catalogue.

Ascentis can replace hard copy certificates within the last 20 years.

 Replacement e-Certificates are only available after 1^st April 2020. 

If you require a replacement certificate please complete the Replacement Certificate Application Form below and email it to  operations@ascentis.co.uk

• Replacement Certificate Application Form

Ascentis will issue the replacement certificate within 4 weeks of receiving payment.

Check the validity of an Ascentis Certificate

If you would like to check a certificate, use our free Ascentis Certificate Validity Checker.

I would like to complain about my learning provider

Initially if you have a complaint about your course or would like to appeal against a decision then you would need to raise it with your learning provider.  If you are unable to resolve your complaint with your school, college or learning provider then please email Ascentis with nature of your complaint to allow us to investigate further: operations@ascentis.co.uk

Further information can be found in the below policies:

• Ascentis Complaints Policy
• Ascentis Whistleblowing Policy
• Ascentis Appeals Policy

Assessment Guidance

If you are taking an Ascentis Remote Online Assessment please download the guidance documents below: 

• Candidate Instructions for Remote Online Assessments
• Online Invigilation Candidate Quick Guide – Step-by-step guide to your new candidate experience
• Prohibited Items for Remote Online Assessments