Learners FAQs
In light of the current Coronavirus situation we are refraining from sending out certificates or replacement certificates to prevent these being misplaced during this period of uncertainty until further notice.
Certificates
Ascentis sends certificates to the centre where you studied your qualification. If you have not received your certificate, please contact the centre directly in the first instance. If your centre has since closed after your completion of studies please email the Ascentis Operations Team at operations@ascentis.co.uk
Replacement Certificate
Ascentis will strive to replace certificates wherever possible. In such cases, there will be a charge for all replacement certificates regardless of the reason for the request. Details of the charges can be found in the Ascentis Product Catalogue.
Ascentis cannot replace certificates issued before 1996.
If you require a replacement certificate please complete the Replacement Certificate Application Form below and email it to operations@ascentis.co.uk
Ascentis will issue the replacement certificate within 4 weeks of receiving payment.
I would like to complain about my learning provider
Initially if you have a complaint about your course or would like to appeal against a decision then you would need to raise it with your learning provider. If you are unable to resolve your complaint with your school, college or learning provider then please email Ascentis with nature of your complaint to allow us to investigate further: operations@ascentis.co.uk
Further information can be found in the below policies:
Assessment Guidance
If you are taking an Ascentis Remote Online Assessment please download the guidance documents below:
